KNUCKLEHEAD OF THE WEEK!
We called a guy to confirm his appointment. He said he'd completely forgotten about it and that his work had transferred him out of state, so he'd need to reschedule. Even though we had to call HIM, it was a week out from his appointment so we moved his appointment back. We knew that he might be an issue so we flagged his appointment for additional reminder calls.
This guy confirmed his appointment four times and then no-call, no-showed on his appointment. When we called him, he sent us straight to voicemail, twice.
His tattoo's not finished. Every tattoo he had before he came to Cardinal Tattoo is trash, which is why he came to us in the first place, he wanted something good for a change. We try not to identify people in these posts, as we're not into public humiliation, just sharing our side of things, but we can say that his tattoo has been featured on this website, so it's reasonable to think it's pretty good. There wasn't a personal issue either, he was a nice guy even if he was a bit socially awkward, so that doesn't explain his problem.
Our deposit policy doesn't exist to make sure people show up to get their tattoo. The idea is that people want to get tattooed, not to coerce them into it. The deposit exists so that people will give us a head's up if they aren't going to be able to make it or they need to reschedule. It's a stop-gap for people whose lives get the better of them at times, an apology for time wasted. The fact is that some people are going to show up to their appointments and some people aren't and the amount of the deposit tends to matter very little.
The only difference is how angry people get when they lose their deposit.
We've been called liars and cheats by people who forgot they had an appointment three days after they confirmed it. We've had people threaten to sue us for sixty dollars because they didn't bother to tell us they were going on vacation and wouldn't be able to make it to their appointment. We've had people go on social media and flat out lie to make themselves feel better for being real jerks, and had those same people delete those posts when confronted, without so much as an apology. Most of the time we don't even bother to engage those people, only if they're persistent.
We don't pretend to understand why this sort of behavior occurs.
Maybe it's shame at not having the money for a tattoo or cold feet at the lifelong commitment. Maybe it's an entitlement mentality for people who think they're the only ones who matter in the world. Maybe it's plain malice, people trying to hurt us by wasting our time, but that doesn't make sense unless you're rich enough or crazy.
All we know is that some people refuse to be held accountable for their actions. Our deposit policy helps protect us from those people. Like the guy who said he'd be here on four separate occasions before he didn't show up.
Or the woman that emailed us to blame us for not showing up a week after she confirmed her appointment.
Or the woman that completely changed her tattoo idea and cussed everyone in the shop because she was being unreasonable.
And that was just this month.
To those of you reading this who can't believe adults would ever act this way, we thank you. We need more people like you. We honestly have no idea what makes people behave like this.
You should say what you do and do what you say. That means keeping your word. You should pay what you owe. If you don't understand why this is the case, please don't come into Cardinal Tattoo.